Setting up your telephone adapter (your own broadband)
Guide reference: HG-0121
Quote this reference if you contact us about this guide.
Approx. 2 min read
Set up the telephone adapter on your own broadband router. We do not supply your internet router. You do not use a router from Simple Telecoms. Set up the...
Don't worry. With your own broadband, most phone problems are adapter cables, internet outages, or a router setting called SIP ALG.
Quick answer
You do not use a router from Simple Telecoms. Set up the telephone adapter on your own broadband instead.
More detail
You do not use a router from Simple Telecoms. Set up the telephone adapter on your own broadband instead.
You use your own broadband with a telephone adapter from Simple Telecoms. Your phone plugs into Phone1 on the adapter. We do not supply or support your internet router. See Digital home phone with your own broadband for full adapter setup.
You use your own broadband with a telephone adapter from Simple Telecoms. Your phone plugs into Phone1 on the adapter. We do not supply or support your internet router. See Digital home phone with your own broadband for full adapter setup.
What success looks like
Your home broadband is online, adapter lights are ready, and you can make and receive calls on your home number.
Common mistakes
- Plugging the phone into a wall socket instead of Phone1 on the adapter.
- Expecting Simple Telecoms to fix your broadband when only the phone service is with us.
- Leaving SIP ALG switched on in the broadband router.
Things to know
- See Digital home phone with your own broadband for full setup.
- See Phone not working with your own broadband for adapter faults.
- We do not supply or support your broadband router.