Testing your line after setup (Your own broadband)
Guide reference: HG-0129
Quote this reference if you contact us about this guide.
Approx. 1 min read
Test outgoing and incoming calls after setting up the adapter on your own broadband. M
Don't worry. With your own broadband, most phone problems are adapter cables, internet outages, or a router setting called SIP ALG.
Quick answer
Make a short outgoing call to a mobile number you know.
Steps for your own broadband
Make a short outgoing call to a mobile number you know.
Ask someone to call your home number back.
Confirm both calls connect with clear sound.
If incoming fails, turn off SIP ALG and test again.
What success looks like
Your home broadband is online, adapter lights are ready, and you can make and receive calls on your home number.
Common mistakes
- Plugging the phone into a wall socket instead of Phone1 on the adapter.
- Expecting Simple Telecoms to fix your broadband when only the phone service is with us.
- Leaving SIP ALG switched on in the broadband router.
Things to know
- See Digital home phone with your own broadband for full setup.
- See Phone not working with your own broadband for adapter faults.
- We do not supply or support your broadband router.