Where to plug in your phone (Your own broadband)
Guide reference: HG-0117
Quote this reference if you contact us about this guide.
Approx. 2 min read
Your phone plugs into Phone1 on the adapter, not a wall socket, when you use your own broadband. Y
Don't worry. With your own broadband, most phone problems are adapter cables, internet outages, or a router setting called SIP ALG.
Quick answer
Your phone connects to Phone1 on the telephone adapter we supplied, not an old wall socket.
More detail
Your phone connects to Phone1 on the telephone adapter we supplied, not an old wall socket.
You use your own broadband with a telephone adapter from Simple Telecoms. Your phone plugs into Phone1 on the adapter. We do not supply or support your internet router.
Steps for your own broadband
Find Phone1 on the back of the telephone adapter.
Use the handset adapter cable from your welcome pack.
Do not plug into extension sockets or old master sockets.
See Digital home phone with your own broadband for full setup photos and steps.
What success looks like
Your home broadband is online, adapter lights are ready, and you can make and receive calls on your home number.
Common mistakes
- Plugging the phone into a wall socket instead of Phone1 on the adapter.
- Expecting Simple Telecoms to fix your broadband when only the phone service is with us.
- Leaving SIP ALG switched on in the broadband router.
Things to know
- See Digital home phone with your own broadband for full setup.
- See Phone not working with your own broadband for adapter faults.
- We do not supply or support your broadband router.