First-time setup checklist (Your own broadband)
Guide reference: HG-0125
Quote this reference if you contact us about this guide.
Approx. 2 min read
First-time checklist for digital home phone with your own broadband and our telephone adapter. F
Don't worry. With your own broadband, most phone problems are adapter cables, internet outages, or a router setting called SIP ALG.
Quick answer
First-time checklist for digital home phone with your own broadband.
More detail
First-time checklist for digital home phone with your own broadband.
Steps for your own broadband
Confirm broadband is online.
Connect adapter power and network cable to your router.
Plug phone into Phone1 on the adapter.
Turn off SIP ALG in your router.
Make outgoing and incoming test calls on your home number.
What success looks like
Your home broadband is online, adapter lights are ready, and you can make and receive calls on your home number.
Common mistakes
- Plugging the phone into a wall socket instead of Phone1 on the adapter.
- Expecting Simple Telecoms to fix your broadband when only the phone service is with us.
- Leaving SIP ALG switched on in the broadband router.
Things to know
- See Digital home phone with your own broadband for full setup.
- See Phone not working with your own broadband for adapter faults.
- We do not supply or support your broadband router.