First-time setup checklist (Mobile)
Guide reference: HG-0125
Quote this reference if you contact us about this guide.
Approx. 1 min read
First-time Home2Mobile checklist. SIM in your phone, signal bars, and test calls on your landline number. C
Don't worry. Home2Mobile is SIM-only, the same service as Home2Phone, but in your own mobile phone.
Quick answer
Check the SIM pack and instructions match your welcome letter.
Steps for Home2Mobile
-
Check the SIM pack and instructions match your welcome letter.
-
Insert the SIM into your unlocked mobile phone.
-
Power on and wait for signal bars.
-
Make a short test call to confirm calls connect.
-
Make a test outgoing call and ask someone to call your home number back.
-
Tell us once you have moved if you use the service at a new address, so emergency services records stay correct.
What success looks like
Your phone shows signal bars and you can make and receive calls on your home number.
Common mistakes
- Expecting a router or wall socket. Home2Mobile is SIM-only.
- Putting the SIM in a locked phone from another network.
- Leaving airplane mode on so the phone cannot connect.