First-time setup checklist (Mobile)
Guide reference: HG-0124
Quote this reference if you contact us about this guide.
Approx. 1 min read
First-time Home2Mobile checklist. SIM in your phone, signal bars, and test calls on your landline number. C
Don't worry. Home2Mobile is SIM-only, the same service as Home2Phone, but in your own mobile phone.
Quick answer
Check the SIM pack and instructions match your welcome letter.
Steps for Home2Mobile
Check the SIM pack and instructions match your welcome letter.
Insert the SIM into your unlocked mobile phone.
Power on and wait for signal bars.
Make a short test call to confirm calls connect.
Make a test outgoing call and ask someone to call your home number back.
Tell us once you have moved if you use the service at a new address, so emergency services records stay correct.
What success looks like
Your phone shows signal bars and you can make and receive calls on your home number.
Common mistakes
- Expecting a router or wall socket. Home2Mobile is SIM-only.
- Putting the SIM in a locked phone from another network.
- Leaving airplane mode on so the phone cannot connect.