Moving house FAQ
Guide reference: HG-0076
Quote this reference if you contact us about this guide.
Approx. 2 min read
Common questions about moving your line.
Don't worry if you have lots of questions about moving. These are the ones customers ask most often.
Quick answer
Choose your service type below for moving questions about Physical line, Home2Phone, Home2Mobile, or your own broadband.
More detail
Every move is slightly different, but the same rules apply: notice, address update, and testing.
Choose your service type below for answers that apply to you.
Which service do I have?
Check your welcome letter if you are unsure.
Physical line: you have a router or adapter box at the main phone socket or fibre box.
Home2Phone: we supply a Geemarc GSM box or GSM handset with the SIM, same service as Home2Mobile, but with equipment we support.
Home2Mobile: same SIM service. We send the SIM only and you use your own mobile phone.
Your own broadband: we supply a telephone adapter. You connect it to your own internet router. Your phone plugs into Phone1 on the adapter.