No dial tone (Mobile)
Guide reference: HG-0140
Quote this reference if you contact us about this guide.
Approx. 2 min read
Fix Home2Mobile when calls are not working. Check signal, SIM, and restart your phone. Home2Mobile uses your mobile phone, not a wall line with dial tone.
Don't worry. If calls are not working on Home2Mobile, it is usually signal, the SIM, or your phone needing a restart, not a wall line fault.
Quick answer
Home2Mobile uses your mobile phone, not a wall line with dial tone. If calls are not working, check signal and the SIM.
More detail
Home2Mobile uses your mobile phone, not a wall line with dial tone. If calls are not working, check signal and the SIM.
Home2Mobile uses the same SIM-based service as Home2Phone, with your landline number on a SIM for inbound and outbound calls. We send the SIM only; you put it in your own mobile phone.
If calls are not working
Check your mobile phone is powered on.
Check you have mobile signal bars on the screen.
Make sure airplane mode is off.
Remove and reinsert the SIM carefully, then restart your phone.
Make a short test call to check the line responds.
Try an outgoing call to a mobile you have with you.
If calls still fail, report a fault online and say whether your phone shows signal.
What success looks like
Your phone shows signal bars and you can make and receive calls on your home number.
Common mistakes
- Expecting a router or wall socket. Home2Mobile is SIM-only.
- Putting the SIM in a locked phone from another network.
- Leaving airplane mode on so the phone cannot connect.
Things to know
Still not working?
If calls still fail after these steps, report a fault online so we can investigate your line.