Phone not working after a power cut (Home2Phone)

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After electricity returns, your Geemarc box or GSM handset needs power before Home2Phone calls work again.

During the cut the home phone may not work. Use a charged mobile for 999 if needed. See Emergency calls during a power cut

When power returns, restart the Geemarc box or GSM handset and wait for the Wi-Fi or 4G light before testing.

After power returns on Home2Phone

1. Confirm mains power works in the room with the Geemarc box, or charge the GSM handset.

2. Geemarc box: check the power lead is connected.

3. Geemarc box: turn off at the mains or hold the left-side power button until the Wi-Fi and 4G lights go off.

4. Wait two full minutes.

5. Turn the Geemarc box on: press and hold the left-side power button until the Wi-Fi and/or 4G light turns on, then let go.

6. Wait if all lights go off and come back on. Confirm the Wi-Fi or 4G light is lit, then make a short test call.

7. GSM handset only: power off, wait two minutes, power on, and wait for signal bars.

8. See Emergency calls during a power cut for 999 planning during the cut itself.

Common mistakes

• Relying on the power light alone on the Geemarc box. Check the Wi-Fi or 4G light is lit.
• Testing before the box or handset has had time to restart.
• Having no charged mobile as backup for 999 during the cut.