Phone not working after a power cut (Mobile)
Guide reference: HG-0172
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Approx. 2 min read
Get Home2Mobile working again after a power cut, charge your phone and check signal. A
Don't worry. Home2Mobile is SIM-only, the same service as Home2Phone, but in your own mobile phone.
Quick answer
After a power cut, charge your mobile phone and wait for signal bars before testing your landline number.
More detail
After a power cut, charge your mobile phone and wait for signal bars before testing your landline number.
Home2Mobile runs on your own phone. If the battery ran flat during the cut, charge it before testing.
During the cut, use the phone for 999 only if it has charge and signal. See Emergency calls during a power cut
After power returns on Home2Mobile
Charge your mobile phone if the battery ran down during the outage.
Power on and wait for signal bars.
Make a short test call to a mobile number you know.
Make a short test call.
See Emergency calls during a power cut for 999 planning during the cut itself.
What success looks like
Your phone shows signal bars and you can make and receive calls on your home number.
Common mistakes
- Expecting the landline number to work on a phone with a flat battery.
- Leaving airplane mode on after power returns.
- Testing before signal bars appear.
Things to know
- See How Mobile (Home2Mobile) works
- See Emergency calls during a power cut
- See How Hybrid (Home2Phone) works for the Geemarc box version of the same service.
Still not working?
If your phone still does not work after power is back and the box has restarted, report a fault online.