Report a fault online (Physical line)
Guide reference: HG-0174
Quote this reference if you contact us about this guide.
Approx. 1 min read
When to use the online fault form. For Physical line customers. T
Don't worry if self-help did not fix the problem. Reporting online gives us what we need to investigate your line.
Quick answer
Try no dial tone or the guide matching your symptom first.
Report a fault online
Try no dial tone or the guide matching your symptom first.
Note router light colours, especially broadband green or red.
Say whether dial tone works, whether the phone rings, and if inbound, outbound, or both fail.
Include an alternative mobile number for callbacks.
Submit using Report a digital line fault.
Still not working?
If you cannot complete the online form, Use Contact us and say you need help reporting a fault.