Report a fault online (Mobile)
Guide reference: HG-0176
Quote this reference if you contact us about this guide.
Approx. 1 min read
Report a Home2Mobile fault online, say what you tried and whether your phone shows signal. T
Don't worry. Home2Mobile is SIM-only, the same service as Home2Phone, but in your own mobile phone.
Quick answer
Try the guide matching your symptom first.
Steps for Home2Mobile
Try the guide matching your symptom first.
Note signal bars on your phone and whether test calls work.
Say whether inbound, outbound, or both fail.
Include your phone make and model and an alternative mobile number for callbacks.
Submit using Report a fault.
What success looks like
Your phone shows signal bars and you can make and receive calls on your home number.
Common mistakes
- Expecting a router or wall socket. Home2Mobile is SIM-only.
- Putting the SIM in a locked phone from another network.
- Leaving airplane mode on so the phone cannot connect.
Things to know
Still not working?
If you cannot complete the online form, Use Contact us and say you need help reporting a fault.