Report a fault online (Your own broadband)
Guide reference: HG-0177
Quote this reference if you contact us about this guide.
Approx. 2 min read
Report a fault for digital home phone with your own broadband. T
Don't worry. With your own broadband, most phone problems are adapter cables, internet outages, or a router setting called SIP ALG.
Quick answer
Try the matching own-broadband guide for your symptom first.
Steps for your own broadband
Try the matching own-broadband guide for your symptom first.
Note whether your broadband was working when the phone failed.
Say you use your own broadband with our telephone adapter.
Include adapter light colours and whether SIP ALG is off.
Submit using Report a digital line fault on our website.
What success looks like
Your home broadband is online, adapter lights are ready, and you can make and receive calls on your home number.
Common mistakes
- Plugging the phone into a wall socket instead of Phone1 on the adapter.
- Expecting Simple Telecoms to fix your broadband when only the phone service is with us.
- Leaving SIP ALG switched on in the broadband router.
Things to know
- See Digital home phone with your own broadband for full setup.
- See Phone not working with your own broadband for adapter faults.
- We do not supply or support your broadband router.
Still not working?
If you cannot complete the online form, Use Contact us and say you need help reporting a fault.