Report a fault online (Home2Phone)
Guide reference: HG-0175
Quote this reference if you contact us about this guide.
Approx. 1 min read
When to use the online fault form. For Home2Phone customers. T
Don't worry if self-help did not fix the problem. Reporting online gives us what we need to investigate your line.
Quick answer
Try no dial tone or the guide matching your symptom first.
Report a fault online
Try no dial tone or the guide matching your symptom first.
Note whether you have the Geemarc box or a GSM handset.
Geemarc box: note whether the Wi-Fi or 4G light is lit, not just the power light.
Say whether dial tone works and if inbound, outbound, or both fail.
Mention if moving the Geemarc box changed the fault.
Submit using Report a fault. Hybrid faults cannot always be fixed remotely because there is no fixed line.
Things to know
Still not working?
If you cannot complete the online form, Use Contact us and say you need help reporting a fault.