Reset your phone equipment (Home2Phone)
Guide reference: HG-0136
Quote this reference if you contact us about this guide.
Approx. 1 min read
Safe restart of router and phone adapter. For Home2Phone customers. P
Don't worry about restarting your box. A safe power restart fixes many phone and internet issues without losing your number.
Quick answer
Place every handset on hook.
Safe restart steps
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Place every handset on hook.
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Switch the Geemarc box off at the mains, or press and hold the power button on the left until the Wi-Fi and 4G lights go off.
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Wait two full minutes.
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Turn the box on again: press and hold the left-side power button until the Wi-Fi and/or 4G light turns on, then let go.
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Wait if all lights go off and come back on. Confirm the Wi-Fi or 4G light is lit before testing.
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Make a short test call.
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GSM handset only: power the handset off completely, wait two minutes, power on, and wait for signal bars.
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If signal was weak on the Geemarc box, try a better position near a window before retesting.
Things to know
Still not working?
If faults continue after a safe restart, report a fault online and say you already restarted the equipment.