Reset your phone equipment (Home2Phone)
Guide reference: HG-0135
Quote this reference if you contact us about this guide.
Approx. 1 min read
Safe restart of router and phone adapter. For Home2Phone customers. P
Don't worry about restarting your box. A safe power restart fixes many phone and internet issues without losing your number.
Quick answer
Place every handset on hook.
Safe restart steps
Place every handset on hook.
Switch the Geemarc box off at the mains, or press and hold the power button on the left until the Wi-Fi and 4G lights go off.
Wait two full minutes.
Turn the box on again: press and hold the left-side power button until the Wi-Fi and/or 4G light turns on, then let go.
Wait if all lights go off and come back on. Confirm the Wi-Fi or 4G light is lit before testing.
Make a short test call.
GSM handset only: power the handset off completely, wait two minutes, power on, and wait for signal bars.
If signal was weak on the Geemarc box, try a better position near a window before retesting.
Things to know
Still not working?
If faults continue after a safe restart, report a fault online and say you already restarted the equipment.