Reset your phone equipment (Mobile)
Guide reference: HG-0136
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Approx. 1 min read
Restart your mobile phone safely to fix Home2Mobile call problems. P
Don't worry. Home2Mobile is SIM-only, the same service as Home2Phone, but in your own mobile phone.
Quick answer
Power off your mobile phone completely.
Steps for Home2Mobile
Power off your mobile phone completely.
Wait 30 seconds.
Power on and wait for signal bars.
Check airplane mode is off.
Make a short test call to a mobile number you know.
What success looks like
Your phone shows signal bars and you can make and receive calls on your home number.
Common mistakes
- Expecting a router or wall socket. Home2Mobile is SIM-only.
- Putting the SIM in a locked phone from another network.
- Leaving airplane mode on so the phone cannot connect.
Things to know
Still not working?
If faults continue after a safe restart, report a fault online and say you already restarted the equipment.