Reset your phone equipment (Mobile)
Guide reference: HG-0137
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Approx. 1 min read
Restart your mobile phone safely to fix Home2Mobile call problems. P
Don't worry. Home2Mobile is SIM-only, the same service as Home2Phone, but in your own mobile phone.
Quick answer
Power off your mobile phone completely.
Steps for Home2Mobile
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Power off your mobile phone completely.
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Wait 30 seconds.
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Power on and wait for signal bars.
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Check airplane mode is off.
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Make a short test call to a mobile number you know.
What success looks like
Your phone shows signal bars and you can make and receive calls on your home number.
Common mistakes
- Expecting a router or wall socket. Home2Mobile is SIM-only.
- Putting the SIM in a locked phone from another network.
- Leaving airplane mode on so the phone cannot connect.
Things to know
Still not working?
If faults continue after a safe restart, report a fault online and say you already restarted the equipment.